Tipping is an interesting thing in the United States. Tips are that extra money we provide to a restaurant staff for showing outstanding service and courtesy. I have always found inconsistencies with the U.S. method in that we base our tip on a percentage of the cost of the meal.
In most of Europe, or at least when I last travelled there, a restaurant patron would usually round up to the nearest Euro, Mark, Pound, etc. if the service warranted that. I think that practice is closer to what I envision to be fair. So what does my ranting about tips have to do with business?
Tips are the equivalent of bonuses. Now don’t get me wrong, I believe that good bonuses help keep good people. I use them all the time to retain good employees. In every case where I have recommended bonuses, the employee has done something to warrant a wonderful customer response, or has enacted a process that has saved money on expenses or made money for the company.
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